To scan for viruses, right-click the antivirus software icon in the system tray, open the application, and then select the full scan option. Recover the computer to the original pre-SP1 Vista operating system. Purchase a set of replacement Recovery discs from HP. Install from a list or specific location. This page requires Javascript. Please wait while we process your request. They must be installed in the order given.

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The Microsoft Backup and Restore Center will guide you through the process of backing up your important information to a DVD or other external media. Do not install any additional software until after the computer is updated to SP1 and SP2, and all HP and Microsoft updates have been x.

HP Pavilion dv Entertainment Notebook PC series | HP® Customer Support

I have also included instructions as to how these drivers should be installed. Please return to the product information page and verify the numbers provided or try again later. Should have been done when you did MS Update, but here it is just incase. Use the Defrag utility to defragment repair files and conserve space on the hard drive after removing the unnecessary files. This way you could always revert back if need be.


To locate this utility, click Startxxp defrag in the search field, and select Disk Defragmenter from the list.

To scan for viruses, right-click the antivirus software icon in the system tray, open the application, and then select the full scan option. The serial number provided does not match dc6900 previously selected product.

The Virtual Agent is currently unavailable. Javascript is disabled in this browser. When prompted, select the main hard drive, usually C: Product sold by third party: On the HP Software and Drivers Downloads web page, locate and install the Vista drivers for the specific computer model. Virus Problem, Please Help.

HP Pavilion dv CTO Entertainment Notebook PC Windows XP drivers | HP Notebook Drivers

If you have specific questions about what to do before dc6900 SP2, you should go to http: Follow the on-screen instructions. See your browser’s documentation for specific instructions.

The following scenarios describe the potential actions needed to restore the computer to operating condition.

We are unable to determine your warranty status for the product and serial number provided. Javascript is disabled in this browser. Please read and follow the software manufacturers’ instructions for best backup and px results. The update will add additional files and may need some space that is currently being wasted by old fragmented files.


Instead, download the file and extract the files to a folder. Type the following into the open field: You are allowe3d to make one set of Vista recovery DVD discs. Disable antivirus software After you have prepared the computer, but dv66900 installing the Windows Vista Service Pack 2, you must temporarily disable the antivirus program.

HP Notebook PCs – Precautions to Take Before Updating to Vista Service Pack 2

One or more of the values entered is not permitted. Create or order the allowed one 1 set of Vista Recovery discs. All times are GMT Beginning in late and earlysome HP and Compaq computers were designated as Vista Capable and could be upgraded to Vista.

Copyright -Tech Support Forum. HP will soon retire this product. See your browser’s documentation for specific instructions. Backup your data Although Microsoft designed the update to Windows Vista Service Pack 2 to preserve your existing personal files, there is always a chance the update will fail or cause the loss of important personal data. It is for informational purpose only.